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Cookies Policy

What are Cookies?

A cookie is a small piece of data sent from our website to your browser, which stores it locally on your device. This allows us to recognize you when you return and provides various features to enhance your browsing experience.

Why do we use cookies?

We employ cookies for several reasons:

  • To improve the functionality and performance of our site.
  • To provide a better user experience by remembering preferences such as language, currency, or location.
  • To analyze usage patterns, understand how users interact with our site, and make improvements accordingly.

Types of Cookies

Our website uses various types of cookies:

Essential Cookies

These are strictly necessary for the proper functioning of the site. They enable us to provide a smooth browsing experience by storing session IDs or authentication tokens securely.

  • Session ID cookie: stores a unique identifier for each user's visit.
  • Authentication token cookie: verifies your login credentials.

Session Cookies

Temporary cookies that remain on your device only during an active browsing session. Once you close the browser, these cookies are deleted.

  • These cookies ensure our website recognizes you throughout your current visit and restore previous sessions.

Persistent Cookies

These store data even after you close your browser or log out from our site. They help us remember preferences for later visits and allow us to provide personalized content.

  • Language preference cookie: remembers the preferred language for display on subsequent visits.
  • Currency choice cookie: stores your selected currency for future transactions.

Functional Cookies

These cookies enhance the user experience by enabling features like cart functionality, live chat support, or saving your progress during interactive elements.

  • Cart preservation cookie: holds the contents of your shopping basket.
  • Live chat token cookie: enables seamless conversation with our support team.

Analytics and Performance Cookies

We utilize these to gather information about site usage patterns, helping us identify areas for improvement and optimize our content for better user engagement.

  • Analytics ID cookie: collects anonymous data on how users navigate the site, enabling aggregated analytics reports.
  • Visitor ID cookie: identifies unique visitors for more precise tracking.

Preference and Language Settings

Our cookies allow you to set language preferences or opt out of certain features like analytics tracking. These settings are stored locally on your device until you explicitly change them.

Login/Session Continuity

To ensure seamless transitions between pages, we use session-based persistence. This allows us to remember your login credentials and keep you logged in as you navigate the site.

  • Login cookie: stores a unique identifier for verified users.
  • Session restoration cookie: preserves user data for faster reloads.

Device Recognition

Our cookies are designed not to recognize individual devices specifically, but rather anonymous usage patterns. This means that multiple devices under your control may share similar browsing profiles.

Security-Related Cookies

To maintain a secure environment, we use these cookies to detect potential threats and enhance protection mechanisms:

  • Token cookie: used for authentication with sensitive sections.
  • CSRF (Cross-Site Request Forgery) token cookie: prevents unauthorized actions.

Browser Storage Technologies

Besides traditional cookies, some browsers employ proprietary storage solutions like IndexedDB or LocalStorage. We adapt our functionality to accommodate these technologies where possible, ensuring a cohesive user experience across all devices.

Third-Party Integrations

As part of our platform optimization, we integrate third-party services and widgets that might set their own types of cookies on your device. These are subject to the terms outlined in this policy and aligned with current data protection regulations.

Marketing or Communication Preferences

Our website respects users' preferences for marketing communications by allowing them to opt out at any time:

  • Cookie notification consent cookie: records user preference regarding future notifications.
  • Unsubscribed flag cookie: prevents targeted advertising to opted-out individuals.

Cookie Consent Management

You have the right to refuse certain types of cookies. To facilitate this, we've implemented an easily accessible option on our site's footer for managing consent preferences:

Browser Cookie Controls

Each browser provides methods for controlling and clearing stored data. You can remove or disable specific cookies via your web browser settings.

  • Clear browsing history: deletes all temporary internet files.
  • Disable cookie storage: blocks new cookie creation but doesn’t affect existing ones.

Site Functionality Impact When Cookies Are Disabled

While most features will still be accessible, you may experience issues with certain functionality:

  • Shopping cart won't load items correctly due to session preservation needs.
  • Live chat support might require manual login each time due to lack of session persistence.

However, we strive for a smooth user experience and design our platform to function in compliance with regulations governing the use of cookies.

Technical Diagnostics and Performance Optimisation

To improve performance and diagnose issues more effectively:

  • We implement diagnostic tools to monitor load times.
  • These cookies record anonymous data on your interaction patterns without identifying you personally.

Aggregated Analytics Information

Any analytics generated by these diagnostics remain aggregated, with no identifiable information attached. This is crucial for our efforts in continuously improving the user experience while adhering to privacy guidelines:

  • We collect only usage pattern metrics like page loads or visitor numbers.
  • All such data remains strictly anonymized and complies with all current regulations.

User Experience Improvements

Our primary goal is always your satisfaction, so we continually evaluate feedback from users and implement changes based on aggregated analytics insights. This process allows us to deliver the best experience possible for everyone:

If you have any questions about our use of cookies or wish to exercise your rights under data protection regulations, please feel free to contact us directly.